Privacy Policy

AFROESSENTIAL LIMITED (collectively and individually “AFROESSENTIAL”) value their customers and respect their privacy.

This privacy policy (this “Policy”) describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use, and disclose your information. AFROESSENTIAL will not collect, use, or disclose your personal information other than in compliance with this Policy.

By using the www.afroessential.com website and/or making online purchases of products, you agree to the terms and conditions of AFROESSENTIAL’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.

Following the posting of such changes, your continued use of the www.afroessential.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.afroessential.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

By visiting afroessential.com, you are accepting the practices described in this Privacy policy.
What Personal Information About Customers Does Afroessential.com Gather?
For what purpose does Afroessential collect my information
What are cookies and how does Afroessential use cookies on its site?
Does Afroessential Share the Information It Receives?
How Secure Is Information About Me?
Which Information Can I Access?
What Choices Do I Have?
How can I exercise my choices about receiving promotional communications?
How can I access or change my personal information, withdraw my consent, or make inquiries or complaints in relation to this policy and Afroessential’s privacy practices?

How long is personal information retained
Are Children Allowed to Use Afroessential.com?
Conditions of Use, Notices, and Revisions

 

We gather customer information that helps us personalize and continually improve your shopping experience at afroessential.com
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by setting up a user account and password, logging in as a registered user of www.afroessential.com, searching for a product, placing an order for a product, providing information in your account (and you might have more than one if you’ve used more than one e-mail address when shopping with us), communicating with us by phone, e-mail, or otherwise or if you complete an entry form to participate in a contest, promotion or survey, whether online or at one of our retail stores. As a result of these actions, you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), debit or credit card information, names of people to whom purchases have been shipped, including address and telephone numbers, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from our present and future “AFROESSENTIAL Affiliates”.

AFROESSENTIAL’s website is intended for use by adults. AFROESSENTIAL does not knowingly collect any personal information from children under the age of 15. Those under age 15 should not use AFRO ESSENTIAL’s website or provide AFRO ESSENTIAL with any personal information.  Where personal information is knowingly collected from 15 to 18 years old AFROESSENTIAL will not disclose it nor transfer it to third parties without parental consent.

AFRO ESSENTIAL may use your personal information to (i) process your order and answer questions about the status of your order; (ii) send you or your friends, relatives or associates, products that you have ordered; (iii) maintain contact with you and provide you with ongoing personalized service; (iv) communicate with you (via e-mail, post or otherwise) and provide you with promotional materials and additional information regarding our products, services, surveys, contests, promotions and special offers; (v) help us learn more about your shopping preferences; and (vi) conduct marketing and performance research, to assist us in measuring our customer service, benchmarking our performance and to help us improve our shopping experiences and product offerings. As provided below, you may always choose not to receive promotional materials or marketing information.

We may use “cookies” to track your preferences and activities on the www.afroessential.com website or an AFROESSENTIAL Affiliate’s website.  Cookies are small data files transferred to your computer’s hard-drive by a website. They keep a record of your preferences making your subsequent visits to the site more efficient. Cookies may store a variety of information, including, the number of times that you access a site, registration information, and the number of times that you view a particular page or other items. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the website’s functions will not be available, and the user will lose some of the benefits of the site.
However, because cookies allow you to take advantage of some of Afroessential.com’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Afroessential.com products and services that require you to Sign in.

Information about our customers is an important part of our business, and we are not in the business of selling it to others.
We share customer information only as described below:
Third-Party Service Providers: We employ expert companies to perform certain functions on our behalf. Our officially registered delivery companies may have access to your personal information needed to perform their functions (mainly names and contact details), but may not use it for other purposes. These companies are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice).
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every AFROESSENTIAL employee, mandatory or agent must abide by this Policy
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your card numbers when confirming an order. Of course, we transmit the entire card number to the appropriate card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Afroessential.com gives you access to a broad range of information about your account and your interactions with Afroessential.com for the limited purpose of viewing and, in certain cases, updating that information.

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Afroessential.com features as Your Profile, Wish Lists, Customer Reviews.
You can add or update your personal and contact information, we usually keep a copy of the prior version for our records.
If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of Afroessential.com’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Amazon.com products and services that require you to Sign in.

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or other AFROESSENTIAL Affiliates, or if you do not want us to use your information to enhance your shopping experience, please let us know by calling us at +234 8023186676 / +234 8022228120 or writing us at customerservices@afroessential.com. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. It may take up to 2 weeks to process your postal mail request, during which period you may continue to receive communications from AFROESSENTIAL or other AFROESSENTIAL Affiliates. You may also unsubscribe from AFROESSENTIAL Email services by using the unsubscribe link situated at the bottom of any promotional message you receive from AFROESSENTIAL.

AFROESSENTIAL will ensure that the personal information it collects is as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used. If you have any queries or to make any complaint in relation to this Policy and AFRO ESSENTIAL’s privacy practices you may write to our privacy officer. If you have consented to the collection, use and/or disclosure of personal information as identified herein, please note that you can also withdraw your consent at any time by communicating with our privacy officer as provided above.

We will keep your personal information only as long as is reasonably necessary for the purposes described in this Policy or such longer period as may be required by applicable law.

Afroessential.com does not sell products for purchase by children. We may sell children’s products for purchase by adults. If you are under 18, you may use Afroessential.com only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions
If you choose to visit Afroessential.com, your visit and any dispute over privacy are subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the Federal Republic of Nigeria. If you have any concern about privacy at Afroessential.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our Website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.